The landscape of supply chain risk management has undergone a dramatic transformation since 1994 when ECIB was founded. Back then, globalization was rapidly accelerating the growth of logistics, and the industry was struggling to keep pace with this unforeseen demand. While cargo insurance has existed for centuries, it wasn't keeping up with the specific needs of the supply chain sector.
Enter ECIB
Founded in 1994, Expeditors Cargo Insurance Brokers, Inc. (ECIB) was born out of a core belief: the logistics industry needed a dedicated insurance partner that understood its unique challenges. Unlike traditional brokers who offered cargo policies as a sideline, ECIB took a different approach. Our deep understanding of the logistics industry gave us a significant edge in handling claims and working with carriers. We weren't just insurance brokers; we were risk management specialists with access to a global network of insurers. This unique value proposition resonated with companies, and they began to entrust ECIB with designing and servicing their customized cargo insurance programs.
More Than Insurance: A Commitment to Client Advocacy
Our dedication to client service didn't stop at insurance. We noticed that many clients were struggling to handle their below-deductible cargo claims with freight carriers. In 2006, we took action and developed our first claims management programs to help clients maximize their recoveries. As this service offering gained traction, so did our team. We expanded into Europe and Mexico to provide our clients with truly international claims support.
The Modern Era: Leveraging Technology for Seamless Service
The digital revolution and the rise of data analytics presented both challenges and opportunities. At ECIB, we saw this as a chance to further empower our clients. We harnessed the power of detailed claims data to develop new reporting and analytics tools. These tools provided clients with unparalleled visibility into their supply chain performance, allowing them to identify and mitigate risks. Furthermore, we developed a mobile app that streamlined the claims filing process, enabling clients to capture critical information right at the scene of a damage incident. These technological advancements combined to deliver a seamless and exceptional customer experience.
Looking Forward: The Future of Supply Chain Risk Management
As we embark on the next chapter of our journey, our core commitment remains unwavering: providing world-class service to our valued clients and partners. The supply chain landscape is constantly evolving, and companies need partners who can deliver tailored solutions to address these emerging challenges. At ECIB, we are committed to continuous innovation and developing new service offerings, tools, and resources to stay ahead of the curve. Just as we've done for the past 30 years, we will continue to be a trusted advisor and advocate for our clients, helping them navigate the complexities of supply chain risk management.
We're different. Let us show you how.