3 Characteristics of an Effective Cargo Claims Administrator

In growing and competitive markets, it is important to always look for efficiencies to build into organizational operations. Whether through automation, digital solutions, or outsourcing, a shortcut can save time and money, leading to improved performance and bolstering the bottom line.

In the world of supply chain, one efficiency gaining popularity recently is cargo claims management. Claims management programs are designed to help businesses maximize monetary recoveries from carriers for damaged freight, as well as improve overall performance and loss prevention within their supply chain. While these benefits may sound straightforward on paper, choosing the right service partner will make the difference between a program that simply goes through the motions and one that truly adds value.

When choosing a third-party administrator for your company’s cargo claims, it is important to consider the following factors:

Experience
It’s not a mystery. A partner with the right expertise is best suited to maximize results. When it comes to getting the best recovery possible on cargo claims, a provider with deep-rooted experience in both the logistics and insurance industries will ensure you get the best possible return on your investment.

Technology
In today’s world, technology drives efficiency and growth. A provider focused on innovation and system development will also help your company integrate these features into your operation.

Visibility
It’s one thing to file the claims and get the recoveries, but what if you can use the data behind it all to help improve your business and reduce costs altogether? Reporting and analytics help pinpoint problem areas and highlight opportunities to make the right decisions at the right times.

As an established and reputable cargo claims administrator and insurance broker, ECIB focuses on providing our clients with the best service and results possible through our specialized experience, innovative technology, and data-driven approach to cargo claims. Contact us to learn more. We would be happy to give you a demo of what makes us different.